Senior Agent Product Manager

The mandate: A forward-deployed product role. You own enterprise voice AI deployments end to end — discovery through production launch — for accounts like CVS/Aetna and American Airlines, and you convert what you learn there into the agent platform's roadmap.

This is not a traditional PM job and shouldn't be pitched as one. A PM expecting a dedicated pod, a backlog, and a quarterly planning cycle will churn. The right candidate reads "I'm in the customer's contact center Tuesday and writing the agent eval spec Thursday" and gets excited.

What You'll Own

• Full deployment lifecycle: discovery → requirements → scoping → build → production launch → optimization
• Conversational workflow design, automation strategy, and deployment architecture
• Prototypes and use-case validation, hands on keyboard
• ROI models and business cases that drive customer prioritization
• Executive relationships at Fortune 500 accounts
• Pre-sales partnership with Sales on scoping and presentations
• The customer-signal-to-roadmap loop — deployment friction becomes platform requirements
• Repeatable deployment playbooks that scale past you

Requirements

Hard gates:

• On-site in the Bay Area. Not hybrid, not remote.
• Has shipped product and sat across from enterprise customers directly. A PM who has only worked through a CS layer is not this.
• Technical fluency without an engineering title — prompt-engineers, prototypes, reads API docs, holds a design conversation with engineers.

Profile:

• 5–9 years, at least 3 in product
• Has written PRDs, requirements, and specs that engineers built from
• Has built ROI analyses or value-based scoping models
• Has run multi-stakeholder programs with competing priorities

Strong bonuses:

• Shipped an LLM or agent product — evaluation frameworks, prompt versioning, guardrails, observability for non-deterministic systems. Highest-value signal for this req.
• Contact center, CX, CCaaS, or BPO domain knowledge (Five9, Genesys, NICE, Talkdesk, Twilio Flex)
• Voice/telephony infrastructure familiarity
• Forward-deployed or solutions engineering earlier in career

Location and visa:

• On-site, Bay Area
• Sponsorship: Yes — H-1B, TN, L-1, E-3, F-1 (OPT/CPT). Lead with it.

Anti-patterns

• Big-company PMs with no customer-facing surface — the FAANG PM who worked through research, analytics, and a program manager will drown
• PMs who write strategy docs but can't name something they shipped
• Anyone who needs the roadmap handed to them
• PMs allergic to on-site customer work
• Product leaders looking for a team to manage — this is an IC seat
• Legacy enterprise PMs on annual release cycles

Who Will Thrive Here

Someone who's been embedded with a customer, found what was broken, built the fix themselves, and turned it into a platform feature ten other customers got. Most technical person in the customer's room, most customer-fluent person in the engineering room. Wants to work on agent reliability at a company doing 50M calls a month with 50 people.