The mandate: Own inbound response and qualification. First touchpoint for companies evaluating Retell, working with the VP of Revenue and AEs to convert inbound demand into pipeline. Note what this is not: no cold outbound. The JD is inbound-only — website forms, email, live chat, LinkedIn. That's a meaningful differentiator for candidates who've burned out on cold calling, and it should be said explicitly. Note also what Retell is optimizing for in this hire. The "you might thrive if" section names hospitality, retail, service, support, or sales backgrounds. That's deliberate — they're hiring for energy, communication, and follow-through rather than SaaS SDR pedigree. This is the widest-aperture req in the account, and $120–130K for someone with a hospitality or retail background is life-changing money. What You'll Own
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Timely response across inbound channels: website forms, email, live chat, LinkedIn
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Qualification and routing across enterprise and SMB/mid-market segments
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Discovery and demo scheduling for AEs
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CRM hygiene across all prospect interactions and stages
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Deep product knowledge and confident value-prop communication
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Process improvement with revenue leadership — qualification, messaging, workflows
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Performance tracking: qualified meetings, opportunities created, pipeline contribution Requirements Hard gates:
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Prior customer-facing experience — hospitality, retail, service, support, or sales. Not necessarily SDR experience.
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Clear communication, thoughtful questions, active listening
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Organized under volume with consistent follow-through
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Comfortable with fast pace and evolving process
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Learns fast, excited to understand technical products deeply
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On-site, Redwood City Profile:
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1–4 years, realistically. No years-of-experience floor stated.
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Naturally high-energy and enjoys interacting with people all day. Named first in the JD, which is a real signal about what they're screening for.
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Wants rapid growth in a high-performance environment Strong bonuses:
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Prior SDR or BDR experience at a SaaS company — faster ramp, though clearly not required
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Inbound-specific experience — speed-to-lead, chat, form response
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CRM fluency — Salesforce, HubSpot. Hygiene is a named responsibility.
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Chat and live-response experience — Intercom, Drift, Qualified
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Technical curiosity with evidence: taught themselves something, built something, went deep on a product
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Contact center or BPO background. An SDR who has actually worked in a call center understands Retell's customer viscerally, and nobody sources for this.
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Hospitality with volume — high-end restaurant, hotel front desk, events. Genuinely predictive of this work. Location and visa:
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On-site, Redwood City
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Sponsorship: H-1B, TN, L-1, E-3, F-1 (OPT/CPT). No O-1 — consistent with the level. Anti-patterns
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Candidates who want to be an AE in six months and say so too early — though ambition is fine, impatience isn't
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Anyone who needs a script and a manager watching
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Low-energy communicators. The JD leads with high-energy for a reason.
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Sloppy follow-through — CRM hygiene is explicitly named
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Career SDRs with no interest in learning the product technically
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Anyone uncomfortable with evolving process
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Remote requirements Who Will Thrive Here
Someone who genuinely likes talking to people all day and doesn't fade at hour six. They're organized under volume, they follow up when they said they would, and they're curious enough to actually learn how voice AI works rather than reciting a value prop. They might come from a busy restaurant floor, a support queue, or a retail floor as easily as from a SaaS SDR seat — Retell is buying temperament and trainability.