Cybersecurity·Seed·San Francisco, California

Account Manager

at PromptArmor — Cybersecurity

Location

San Francisco, California

Salary

$120,000 - $150,000

Type

Full-Time

TL;DR

Grows enterprise accounts; expansion-focused
Semi-technical and credible; former founders ideal
Proven upsell wins; can demo and diagnose

About PromptArmor

PromptArmor is an AI security company founded by Shankar Krishnan and Vikram Jayanthi, two threat researchers who met on their first day of CS at UC Berkeley. They spent years finding vulnerabilities in AI applications and agents, publishing some of the earliest agent-specific security research, and then built a platform that finds these new risks at scale. Today PromptArmor gives enterprise security and risk teams frontier intelligence on the entire agent supply chain, from AI vendors and models to the skills, connectors and plugins their agents rely on. Backed by Y Combinator (W24) and based in San Francisco, PromptArmor works with some of the largest enterprises in America across insurance, financial services, healthcare and law, which are industries where getting AI risk wrong isn’t an option. De-risking AI adoption has become a top priority for nearly every large company, and PromptArmor is growing quickly to meet that demand with a lean team of researchers, engineers and former founders.

promptarmor.com

Website

Seed • 11 – 50

Stage & size

Cybersecurity

Industry

2023

Founded

About This Role

PromptArmor’s customers are very large enterprises that, on average, more than double their spend within a year. One customer went from a $70K contract to seven figures in six months. Expansion is a major revenue lever, and no one currently owns it full time. This hire turns the installed base into a growth engine. Shankar was explicit that this is not a babysitting role.

Day to day, the AM talks to customers to understand how they use the product and what other problems they have. When the product can already solve one of those problems, the AM demos it, sets it up in the customer’s account and sizes its value. When it can’t, the AM brings the problem back to the team to inform the roadmap. The single most important spike is technical credibility. Customers need to trust that a problem they raise will be diagnosed correctly, so being likable without competence won’t work.

What You’ll Own/Do

Own relationships with existing enterprise accounts.
Uncover new needs and upsell through demos and trials.
Qualify the urgency and value of expansion opportunities.
Bring customer problems back to the product team to shape the roadmap.
Build trust with security and risk stakeholders at large enterprises.

Requirements

Technical

Semi-technical.
Must be able to diagnose product and security problems credibly.

Execution & Ownership

Proven upsell and expansion ability.
Proactive about discovering problems rather than waiting for them.

Background

Customer-facing experience with enterprise accounts.
Experience level is pending; confirm with Shankar.

Location & Visa

SF in-person.
Must be authorized to work in the US. No visa sponsorship.

Nice-to-Have

Former founder.
Experience in security, developer tools or infrastructure.

Who Will Thrive Here

A credible, personable operator who thinks like an owner.
They would rather grow accounts and influence the product than manage renewals.

Job Details

Experience

2-6 Years

Salary

$120,000 - $150,000

Equity

—

Visa Sponsorship

Employment Type

Full-Time

Work Arrangement

In office

Work Intensity

9-9-6

Benefits & Perks

No benefits listed yet.

Green Flags

Former founder or early-stage operator.

Has specific expansion wins with dollar figures.

Has run demos themselves.

Red Flags

Can’t explain the product they managed at a technical level.

Expansion was handled by someone else.

Defines success as renewals or satisfaction scores only.

Candidate scorecard

· 4 criteria

Semi-technical, able to diagnose product and security issues

Track record of upselling or expanding accounts

Credible with enterprise stakeholders