As a Customer Success Manager, you’ll own Launchpoint’s brand relationships from kickoff to renewal and make sure every campaign actually delivers. You’ll run some of the largest creator programs in the world, with hundreds of creators live at once, for brands like Uber, Capital One, Kalshi, and Dr Pepper that hold creator content to the same standard as their paid ads. It’s a seat on both sides of the table: with the brand, you turn a goal into a plan and answer for the outcome; with creators, you coach them until the content performs. This is a hands-on role for someone who has run creator programs themselves and wants to run much bigger ones.
The team wants someone who knows UGC (short-form videos everyday creators make for brands) inside and out: what makes a brief work, how to coach creators to hit, and how to turn results into repeat business. You should be comfortable telling a brand plainly what is and isn’t working, organized enough to juggle several large campaigns without things slipping, and quick to spot what’s winning and scale it while the window is open.
What You’ll Do
- Own a book of brand clients and be their main point of contact
- Turn brand goals into campaign briefs creators can actually execute
- Coach creators on hooks, formats, and posting strategy to drive views
- Track performance, report results to clients, and recommend what to change
- Drive renewals and expansion by showing clear results
- Work with ops and creator teams to keep campaigns on schedule
- Feed what you learn from clients back into how the product gets built
Requirements
- 2+ years in customer success, account management, or client services
- Hands-on UGC experience: has run creator campaigns, not just overseen them
- Knows what makes short-form content perform on TikTok, Reels, and Shorts
- Comfortable owning client relationships and having direct conversations about results
- Organized enough to manage several campaigns at once
- Clear, natural communicator with brands and creators alike
Background
- Strongest archetype: someone from a UGC agency, creator platform, or TikTok Shop agency who has run campaigns day to day
- Has built and coached campaigns that did 8+ figures in total views
- Campaign experience with tech, AI, or crypto brands is a plus
Who Will Thrive Here
- A UGC operator who wants to run campaigns at a scale most never see
- Someone equally comfortable coaching creators and managing brand executives
- A results-driven account owner who turns performance into renewals
- Someone who moves fast and scales what’s working before the window closes